"After a stunning year in which we saw our 1,000th customer, this acknowledgement is yet further validation that we are offering the very features necessary to simplify enterprise IT management and increase business productivity."

# Extend the range and depth of network tool coverage
# Share SPAN ports and TAPs
# Use 1G tools to monitor 10G networks
# Cut network infrastructure and monitoring costs
# Speed troubleshooting time

works alongside a business service management centre of excellence, which ensures quality of service in the catalogue", made up of line-of-business people who ensure everyone is working in the same way to the same standards."

*Who has one of these? *

Alastair MacKenzie, Director of EMEA Sales: After joining IBM Tivoli in 2000, in the early stages of BSM, he has assisted key customers with their service management strategies.

online training/demo