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a couple of years ago we decided to implement some of the functionality of Netcool into OpenNMS
** Links to more info on OpenNMS as Netcool alternative **
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Business Service Management, or BSM, traditionally has been defined as managing infrastructure and IT service management. With Enterprise IT Management (EITM), CA takes this concept a step further and incorporates governance, IT security and compliance.
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At the heart of the matter is the IT-centric nature of the service level metrics, most of which have little or no relevance to business end users.
** Anyone have this report? **
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The new predictive capabilities extend Spotlight’s value and allow users to predict the future performance of SQL statements.
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Properly planned and skillfully implemented, business service management or BSM has a unique value proposition that can help your organization deal more effectively with regulatory and compliance issues – among many other things.
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The fund diff btwn us and our comp is we believe the category in which we participate of BSM should be about proactive mon of IT perf rather than about capturing and resolving IT issues after the probs have occurred and the damage has been inflicted.
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An interdependency model is supposed to answer the question “how does one entity in a IT environment depend upon or influence other objects”
** A nice approach to add to my WYNTK on TBSM Design Patterns – very KISS! **
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