links for 2008-07-15

• Q&A with Doug McClure: Is BSM Lite the Answer? | ScienceLogic
  If we can get people to think, operate and respond differently than they do today with a focus on the business, customers or whatever else is most important to their business goals and objectives, than that is BSM and could be “BSM Lite” if you will.
  (tags: bsm business-service-management bsm_value bsmlite bsm4bu bsm4lob sciencelogic interview q&a netforcast)

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