Posts from — May 2008
links for 2008-05-21
-
To embark on what McClure calls a “BSM journey”, enterprises need to add the organizational and process legs to the product leg of the stool, or they will fail.
-
“There has been a myth that only the largest companies require the integrated business metrics and IT data provided by BSM” “FireScope is breaking new ground by making BSM available to IT organizations of all sizes.
-
One of the interesting aspects of IBM’s management strategy is that the company intends to apply the idea of service management beyond IT operations. “Everything needs to be managed,” says Steve Mills,
-
IBM Portlet for Google Gadgets represents an incredibly flexible resource for collaboration. And because it’s made from Google Gadgets, many of your IT operators already have experience using these tools, ensuring ease of use.
-
It provides immediate interoperability with any JDBC compliant reporting, charting, and query tools and enables on demand query on continuous results and streams handled by the underlying Esper engine either local or remote.
-
Perform on demand queries from any SQL query tool against continous results handled by Esper, and configure and design a visual friendly report with tables and charts with data coming out of the Esper JDBC enabled server - all without code.
-
The FireScope CMDB Modeler allows CMDB architects to model their desired database model and relationship structure in an intuitive web interface, enhanced with mind mapping technology to visualize dependencies and relationships.
-
won the prestigious Telemanagement Forum’s Excellence Award for Best New Management Product for the strength of its industry-leading service management suite ServiceFlow.
-
FireScope BE Quick Start Site
-
“With FireScope: BE, we’ve radically simplified configuration to a point where
any organization can reap the benefits of BSM on the first day. It’s the
first effective self-service BSM, accessible to any level of IT professional.* SELF SERVICE IS
-
CMDB Analyzer and CMDB Workshop, built upon our advanced enterprise data visualization platform, help customers maximize the business value from the CMDB technology while minimizing complexity and business risk that are associated with the technology.
-
EMC Extends the Power of Application Discovery and Best Practices for VMware(R)-Enabled Data CentersSmarts ADM 6.0’s comprehensive insight into business applications and the supporting IT infrastructure in VMware environments helps IT support its service levels to the business.
May 20, 2008 1 Comment
FireScope Business Edition (BE) Launched
FireScope’s countdown excitement was revealed today (a little bit late 
) and their next steps in Business Service Management innovation are now visible. It appears that there will be a 28 day launch cycle of numerous new products and tools.
FireScope’s Business Edition (BE) concept consists of a couple key components aimed as initial entry points for smaller enterprises. The fuller featured Enterprise Editions (EE) are the natural migration paths or starting point for larger enterprises. Pricing modelers are available right on their website.
Some of the “coming soon” tools looks like it puts them in company with PacketTrap and SolarWinds. FireScope BSM:BE and CMDB:BE puts them in company with Nimsoft and Managed Objects.
BSM BE
Optimized for the unique needs of small to medium sized businesses and starting at only $2,450, FireScope BSM:BE features an engaging and user-friendly interface and flexible auto discovery provides rapid time to competency, with multiple setup wizards and inline help designed to make implementation accessible for any level of user.
CMDB BE
FireScope CMDB:Business-Edition delivers the same enterprise-grade functionality as traditional CMDB’s, minus the exhorbitant price tag and pain inducing deployment. For less than $10,000, IT Organizations gain real-time visualization and documentation of their infrastructure along with a complete view of the interrelationships of the software and systems impacting those operations, without the need to hire an army of consultants and mind-numbing planning sessions.
Hmm, the free trial download isn’t available to me yet. Anyone else?
May 20, 2008 1 Comment
links for 2008-05-20
-
acquire the BMC Remedy division of generationE Technologies
** Business Partner shift from BMC to IBM Tivoli **
-
This poster provides an overview of the entire life cycle of a BizTalk BAM implementation.
May 19, 2008 No Comments
links for 2008-05-19
-
At BMC, we focus our BSM strategy around three primary disciplines – Service Support, Service Assurance and Service Automation – all of which integrate with a CMDB.
May 18, 2008 No Comments
Compuware 2.0 Rebranding Launched
Well, there’s now some meat behind the announcement of a new three year makeover plan for Compuware. Dubbed Compuware 2.0, the CEO announced the intention to re-brand his company. I questioned whether the new Compuware 2.0 play would mean a more improved focus on Business Service Management. Based on some of the recent (ex)employee(?) comments on my blog, things aren’t all peachy in Compuware 2.0 land.
The COO stated Vantage was key to their new strategy and that more more investments in the Vantage suite to “further distance themselves from the competition”. Now the big question is where would those investments be? Resource monitoring, service monitoring, user experience monitoring, transaction monitoring, BSM?
Launch site:
http://www.wemakeitrockaroundtheworld.com/en/
Of interest:
http://www.motorcityrocks.com/2008/05/comuware-employeees-to-recive-gift-of.htm
http://www.wwj.com/pages/2196498.php?
http://www.businessreviewonline.com/blog/archives/2008/05/#000663
http://detnews.com/apps/pbcs.dll/article?AID=/20080516/BIZ/805160344
http://detnews.com/apps/pbcs.dll/article?AID=/20080517/BIZ/805170345
One of the goals is to “establish a communications protocol that’s consistent and transparent” appears as a blog. One post, only from the COO at this point and the feeds didn’t work for me. I’d like to see product managers, developers and delivery services folks active and encouraged to discuss how they’re going to adopt Compuware 2.0 in their products. How they’re going to enable Business Service Management and ultimately alignment between business and IT. Heck, the doors open for you to join the conversation on my blog here and share on these topics anytime, just ask!
May 18, 2008 11 Comments
BMC CTO Response to Information Week Gloomy BSM Article
BMC’s CTO Tom Bishop responds to Michael Biddick’s Information Week Article and adds to the conversation.
The article also makes an incorrect generalization by suggesting that smaller vendors do a better job of “playing well with others.” BMC – a charter member of the ‘Big Four’ management vendors – provides solutions that operate well in heterogeneous environments and integrate with the broadest range of technologies possible. This allows organizations to utilize current IT investments instead of replacing and beginning anew. As we tell our customers every day, a correct implementation of BMC’s BSM strategy makes our competitor products better. This is a fundamental difference between BMC and our competitors.
One of the biggest challenges I see personally, am asked by clients and integrators constantly, and see a very large amount of traffic headed to my blog from Google searches is around integration difficulties with the BMC Atrium CMDB. I’d like to invite Tom or some of his team to respond and share more about how client’s investments in other vendor technology and products can be improved, simplified or even realized when they desire to leverage the powerful information in the Atrium CMDB, especially complex service relationships and CI information.
I’m aware of the new(ish) Atrium Integration Engine, but I’m pretty sure we (IBM Tivloli) are not exploiting it in any way formally. Can we get a discussion going or information out there in the BMCDN or other place on integrating BMC Atrium with core IBM Tivoli products. Put the bad blood aside, let’s do it for the customers!
May 18, 2008 2 Comments
links for 2008-05-17
-
The FireScope team agrees that BSM should be “simpler and less expensive”. This promise will be delivered, soon there will be an alternative to the big 4 and the company who claims they are BSM
** Firescope B.E. : Will You BE There? **
-
Free Dashboards, Examples, Screenshots, Tutorials, KPIs and Downloads
-
BMC boasts all-time high revenue; bolsters confidence with BSM adoption | NetworkWorld.com CommunityBMC logged $88 million in BSM (business service management) bookings, which the company and industry watchers say indicates customer adoption of BMC’s strategic take on management software as well as potential future revenue growth for BSM offerings.
-
Examples of Tivoli administration activities include performance monitoring, scheduled maintenance activities, adaptive maintenance, light development, and access to Tivoli-certified professionals.
-
BYU tapped Managed Objects to integrate, correlate and model data from multiple IT management tools in order to understand the relationships and dependencies among the IT components from a comprehensive service perspective.
-
New Bookings Soar 71 Percent Over Prior Year, Driven by 83 Percent Increase in Recurring Revenue and 27 Brand New Name Customers
-
generationE’s services on demand offering
** Does linking/redirecting a domain right to a PDF violate some fundamental web design practce? **
-
I just think why buy Network Management and other types of management products when starting next week you can have BSM next week for the same price?
** Where will you BE next Tuesday? **
May 16, 2008 No Comments
TBSM v4.1 IF 011 Available
Addressing APARs:
IZ13211 RADSHELL CAN’T USE HTTPS
When TBSM is configured to connect to Security manager via ssl, the rad_radshell script doesn’t work.
IZ15295 CUSTOMER IS NOT ABLE TO VIEW SLA CHARTS PAGE
When displaying the SLA Charts page from the drop down tool, an error occurs and no chart information is displayed.
IZ15514 HITTING THE TAB WHERE THERE IS NO INSTANCE DEFINED
When viewing the custom canvas, the edit tab displays NoInstanceDefined if no instance was tied to the custom canvas. However, users can still click the tab and see previously displayed data.
IZ19449 TEMPLATE RULE THRESHOLDS ARE INCORRECTLY DISPLAYED
Template rule thresholds are incorrectly displayed after the first rule is viewed. Customer views a template rule with marginal and bad thresholds set, and any other template rule that is viewed after this that has marginal and bad thresholds, displays the values that were seen with the first rule. The marginal and bad threshold values are not updated based on the new rules that are viewed.
May 16, 2008 No Comments
