links for 2008-05-21

To embark on what McClure calls a “BSM journey”, enterprises need to add the organizational and process legs to the product leg of the stool, or they will fail.

“There has been a myth that only the largest companies require the integrated business metrics and IT data provided by BSM” “FireScope is breaking new ground by making BSM available to IT organizations of all sizes.

One of the interesting aspects of IBM’s management strategy is that the company intends to apply the idea of service management beyond IT operations. “Everything needs to be managed,” says Steve Mills,

IBM Portlet for Google Gadgets represents an incredibly flexible resource for collaboration. And because it’s made from Google Gadgets, many of your IT operators already have experience using these tools, ensuring ease of use.

It provides immediate interoperability with any JDBC compliant reporting, charting, and query tools and enables on demand query on continuous results and streams handled by the underlying Esper engine either local or remote.

Perform on demand queries from any SQL query tool against continous results handled by Esper, and configure and design a visual friendly report with tables and charts with data coming out of the Esper JDBC enabled server – all without code.

The FireScope CMDB Modeler allows CMDB architects to model their desired database model and relationship structure in an intuitive web interface, enhanced with mind mapping technology to visualize dependencies and relationships.

won the prestigious Telemanagement Forum’s Excellence Award for Best New Management Product for the strength of its industry-leading service management suite ServiceFlow.

FireScope BE Quick Start Site

“With FireScope: BE, we’ve radically simplified configuration to a point where
any organization can reap the benefits of BSM on the first day. It’s the
first effective self-service BSM, accessible to any level of IT professional.

* SELF SERVICE IS

CMDB Analyzer and CMDB Workshop, built upon our advanced enterprise data visualization platform, help customers maximize the business value from the CMDB technology while minimizing complexity and business risk that are associated with the technology.

Smarts ADM 6.0’s comprehensive insight into business applications and the supporting IT infrastructure in VMware environments helps IT support its service levels to the business.