links for 2008-04-02
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Three consecutive years of over 100 percent growth
Exceeds the milestone of 550 companies gaining from ServiceFlow
Services under management breaks-through the $100 billion level** When will someone snap these guys up??? **
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a combination of interactivity, user self-serviceability, and collaboration, coupled with role-based security and best-in-class alerting features. If a dashboard doesn’t deliver on all of these accounts, it isn’t really a performance dashboard.
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Webalo Mobile Dashboard, a SaaS or inside-the-firewall service that instantly transforms any reportable enterprise data and makes it accessible on any of your company’s mobile devices
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An ideal model is one that helps structure the information available to us, allows us to enrich it with additional pieces of data and generally helps us raise events based on the information it contains.
April 1, 2008 No Comments
Tivoli Netcool Service Quality Manager (TNSQM) –> TBSM Integration
A new OPAL contribution to integrate TNSQM and TBSM is available here.
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An integration of the Tivoli Netcool Service Quality Manager (TNSQM) and Tivoli Business Service Manager (TBSM) products is possible by using the Service Level Agreement (SLA) violation events generated by TNSQM.
TBSM can be configured to automatically create services based on event data from the Netcool/OMNIbus ObjectServer; in this case SLA violation alarms being generated by TNSQM. The integration described in this package utilizes the Auto-Population capabilities of TBSM to accomplish the integration task. Auto-population rules are appropriate for simple models and they work best when all the data (ObjectServer or SQL data source) for the model can be obtained from a single event or row in one table. In this case all of the necessary model data is extracted from the SLA violation alarms generated by TNSQM.
TNSQM alarms drive the auto-population rules in TBSM and this results in the creation of a service model viewable in TBSM scorecards and dashboards.
April 1, 2008 1 Comment
