At worst, working from flawed assumptions leads to significant costs and delays and wasted resources. A few organizations have retrofitted portal software to pull together siloed data; however, these do little to correlate information into useful guidance

(tags: dashboards, bsm, business-service-management cio, itil-value, bsm_value)

Often you will find that other metrics are helpful in managing the IT organizations, but they may not be “key.”

(tags: kpi metrics dashboards bsm business-service-management)