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“IT and business alignment is a key priority, no surprises there, but what is interesting is how European businesses are trying to achieve alignment.
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EMA™ All-Stars™ in ESM including change management, systems configuration management, open source systems management, data center automation and virtualization – are profiled in the firm’s latest research report
** JOHN **
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Following I introduce the de facto global standard for IT service definition you have probably never heard about: TMF New Generation Operations Systems and Software (NGOSS) Service Information Data model (SID)
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SID concepts include products, services and resources. Cmbine SID with ITIL to talk about and develop service definitions, and to offer a layered construct for IT service provisioning, and unambiguous service definitions.
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But today, the interests and goals of business executives require measures reflecting business success rather than infrastructure success. This is where BSM comes into play. How can BSM help to drive business success? Quality, Cost, Relevance…
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No, you can’t buy BSM. What you can do, though, is adopt appropriate BSM technology to support a broader initiative that can enable a far more dynamic alignment between your IT organization and the business it serves.
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