Posts from — January 2008
links for 2008-02-01
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Through Jodange’s breakthrough sentiment analysis technology, custom filters allow users to understand the impact opinion holders have on products, markets and companies
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Iptivia is one of the newest startups to offer more granular monitoring and a focus on assuring voice and video traffic across a network.
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policy, compliance and audit assessment mitigation features, include customizable templates for regulatory-compliance regulations, such as the Sarbanes-Oxley Act, Health Insurance Portability and Accountability Act, and Payment Card Industry standards.
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pre-emptive problem detection, business performance correlation, application usage and usability, end user productivity analysis, and informed capacity planning
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Aternity focuses only on the user experience
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contracts are with Britain’s BT Group plc (LSE; NYSE: BT), Sprint Nextel Corp. (NYSE: S) of the US, and Telos Corporation (Pink Sheets: TLSRP) of Canada.
**Where is IBM using this???***
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Over a single platform, IT and security administrators now have an assessment and remediation tool for automated network, security, compliance and configuration management saving time and money.
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This site is all about Crystal Xcelsius and useful techniques for putting the technology to use.(tags: Xcelsius dashboards)
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Welcome to The Xcelsius Journal, the publication dedicated to delivering authoritative information and techniques for using Crystal Xcelsius (a product of Business Objects, S.A.) and related dashboard products and technologies.(tags: xcelsius dashboards)
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Interactive Excel dashboards, business presentations and visual calculators from ordinary spreadsheets – then integrate them into PowerPoint, Word, PDF and the Web. Business dashboards for your workgroup that connect to your personal or corporate data(tags: xcelsius dashboards)
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BM Tivoli® Security Information and Event Manager V1.0 is comprised of two products that work closely together to help realize the full promise of enterprise SIEM: IBM Tivoli Security Operations Manager V4.1 and IBM Tivoli Compliance Insight Manager V8.5
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Cisco ROS was created from the $128 million cash acquisition in 2004 of NetSolve - a remote network monitoring firm.
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sees the SOA-EDA-CEP marriage as one of the most pronounced trends to watch in 2008. As Cuomo explained in an interview: “I really believe [event processing is] the next big thing in SOA…. we’re taking it very seriously.”
** Who owns event managm
January 31, 2008 1 Comment
links for 2008-01-31
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Application performance is irrelevant if the end user isn’t getting the service he or she wants. That’s why vendors such as Aternity, Coradiant, and Knoa Software emerged on the application management scene.
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Knoa Software is the leading provider of end user experience management solutions — the “single source” for end user and application performance metrics from the perspective of the enterprise end user.
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Symphoniq TrueView, harnesses the real user experience to identify the infrastructure components that are causing application performance degradation, inside or outside the datacenter, so IT can fix problems faster and more efficiently
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Tracking the health of hardware, networks and applications is vital, but not sufficient for managing web applications. Businesses that run web applications understand that the user experience is the key metric for success.
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Provides visibility, insight, and answers for companies doing business online. Ppowerful customer experience analytics empower companies to optimize ebusiness by eliminating obstacles that block successful conversions or completion of business processes.
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… require a different mindset from IT operators, one where the focus is less about technology and keeping the lights on and more about how the technology is supporting the business. In other words, the dollar replaces the megabyte in IT discussions.
January 30, 2008 No Comments
So you want to do BSM?
I’ve been speaking this stuff for five years now and the analysts are now singing the same song. Refer to my link post from yesterday which includes some recent commentary from the EMA folks on Business Service Management (BSM). What we need to do is learn from the Europeans who figured this stuff all out years ago (another article discusses this). Guess I should’ve been an analyst and got paid the big bucks for this stuff…
From this article.
For IT to be focused along these lines, and hence for BSM to succeed, the collaborative, cross-domain processes recommended by best practices such as the IT Infrastructure Library (ITIL) need to be implemented, or BSM will remain a pie-in-the-sky dream. As a model, BSM is first and foremost not about technology, but about a cultural shift in how IT professionals collectively (and individually) think and work, both among themselves, and in support of their customers’ businesses.
We would like to share a few quotes to reinforce this; quotes taken from CMDB adoptions, but which could just as well apply to true BSM initiatives. Because, in the end, even CMDB systems are little more than foundational enablers for more effective BSM.
- “Organizational fragmentation is our biggest obstacle in moving forward.”
- “I think the issue is political. We have people who are wedded to systems and toolsets they’ve had for years.”
- “I see the biggest obstacle as being the POLITICS – the religions that are built into the enterprise as each group and sometimes each professional adopts tools and ways of working in a religious manner.”
This pretty much reinforces the realities that I deal with every day. Fortunately, I have the vision, determination and capability to help clients get through the muck and reach their desired end state.
I think there is an opportunity to do things a different way, a BSM 2.0 way. There is an opportunity for someone, some company to take advantage of the predicted market surge for Business Service Management over the next five years. Will it be the incumbents, the OSS community, Google or an emerging company such as FireScope?
I encourage everyone to talk about these challenges, seek a new way to think about these problems, break the traditional IT organizational models apart, include Business Service Management and the monitoring tools group in the “secret club” (Enterprise Architecture Council, etc.) and finally recognize that this stuff is critical to the success (revenue, cost control, compliance, etc) of your company!
Now let’s all roll up our sleeves and figure out HOW to do it. Check out DevCampTivoli. This could easily be the foundation for BarCampBSM or DevCampBSM events in the future. What are YOU going to do to help?
January 30, 2008 No Comments
links for 2008-01-30
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“IT and business alignment is a key priority, no surprises there, but what is interesting is how European businesses are trying to achieve alignment.
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EMA™ All-Stars™ in ESM including change management, systems configuration management, open source systems management, data center automation and virtualization – are profiled in the firm’s latest research report
** JOHN **
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Following I introduce the de facto global standard for IT service definition you have probably never heard about: TMF New Generation Operations Systems and Software (NGOSS) Service Information Data model (SID)
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SID concepts include products, services and resources. Cmbine SID with ITIL to talk about and develop service definitions, and to offer a layered construct for IT service provisioning, and unambiguous service definitions.
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But today, the interests and goals of business executives require measures reflecting business success rather than infrastructure success. This is where BSM comes into play. How can BSM help to drive business success? Quality, Cost, Relevance…
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No, you can’t buy BSM. What you can do, though, is adopt appropriate BSM technology to support a broader initiative that can enable a far more dynamic alignment between your IT organization and the business it serves.
January 29, 2008 No Comments
links for 2008-01-29
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Small DB2 performance monitoring program, shows active connections with lock information, SQLs in db cache, database snapshots, database objects information, list history.
Can help resolve locking problems, identify worst performing queries.(tags: monitoring db2) -
former Veritas CTO and board member Fred van den Bosch has joined its Strategic Advisory Board.(tags: integrien boardmember)
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CML is another piece in the vendor neutral IT management puzzle. (You can read the white paper on the CML web site CML Project - Home.) CML is based on SML (Service Modeling Language), developed by a consortium similar to the CML group.
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CML will provide an extensible library of models and common modeling elements that can be shared, extended, and reused in communications across IT management tools and resources- simplifying the management and deployment of services while reducing costs.
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The working group is comprised of BEA Systems, Inc., BMC Software, CA Inc., Cisco Systems, Inc., Dell Inc., EMC Corporation, HP, IBM Corporation, Intel Corporation, Microsoft Corporation, and Sun Microsystems.
January 28, 2008 No Comments
Video of my BarCampESM - Where’s the Beef? Presentation
Thanks to whurley, I’m now “online” in video format. The presentation is available here.
Let me know what you think. I’m I way out in left field here? Will an Open ESM player step up and “own” BSM in the SMB space or battle the “Big4″? I think it’s possible and it would certainly raise the bar for the incumbents!
January 28, 2008 4 Comments
Why IBM is like an Open Source Company (well, sort of)
One of the things that I like about working at IBM (specifically, ISST or Tivoli Lab Services) is their transparency. What I mean by that is much like the open source community that lives by their openness within code, development, documentation and support, IBM is very open in terms of its documentation and best practices.
When I’m surfing the net looking to learn about company X, Y or Z and their approaches towards technology, products and solutions such as Business Service Management, I always look for their user groups, documentation, best practices and other useful information that may show how they’re doing things. Do you know how successful I am? Not very! Why? I don’t know, but the general lack of transparency that other vendors has when compared to IBM does concern me.
Tivoli’s documentation, best practices and implementation guides (Redbooks), support, and user groups are pretty much wide open for the world to see. Also consider alphaWorks, developerWorks and OPAL!!
Transparent? Yes! Competitive differentiator? Yes! Like Open Source? Yes! Well, sort of. 
January 28, 2008 3 Comments
BSM “Cool Post of the Day”
I don’t know what’s cooler, that the President of FireScope went to the Van Halen concert or that he compared Business Service Management (BSM) to Van Halen’s innovative approach to going on the road with Eddie Van Halen’s son Wolfgang.
What can I draw from this? I think that the next generation of BSM will require out-of-the box thinking and new innovative ways to address the challenges of IT and business alignment. The next generation of BSM will take a different approach. It will find a new way of doing the things that the incumbents continue to do. It will find the diamonds in the rough like making BSM easier to implement and maintain, quicker time to value and powerful visualizations that get the point across in less than 10 seconds.
BSM compared to Van Halen and the President of an emerging BSM company who made the analogy…priceless!
January 28, 2008 3 Comments
