• An Intuitive Approach to BSM
  We’re providing a level of granularity with new types of health indicators, and there is a question as to how they incorporate that into their current process and that’s a key project for us,” Heimlich said.
  (tags: bsm business-service-management netuitive)
• Prism Microsystems, developer of enterprise class solutions for Windows Systems and Network Management.
  Logfile management - Redmonk Client
  (tags: logfile monitoring compliance security seim)
• IBM - Tivoli Business Service Manager 4.1 Event Integration Facility (EIF) Probe
  The Tivoli EIF Probe is used to support event flows from event source products such as Tivoli Enterprise Console(TEC), IBM Tivoli Monitoring (ITM), and NetView.
  (tags: ibm tivoli tbsm netcool eifprobe)
• Connectors for Dashboards and Portals - Boxes and Arrows: The design behind the design
  This article is the fourth in a series sharing a design framework for dashboards and portals.
  (tags: design architecture bi business dashboards portal web)
• Managed Objects Launches Service Contract Management
  Managed Objects, the Business Service Management Company, announced today the availability of Service Contract Management™ (SCM), which significantly reduces the time, effort and resources required to create, manage, and maintain service contracts.
  (tags: managedobjects bsm business-service-management servicelevelmanagement slm sla ola servicecontract servicecatalog)
• Charts
  Excel charts, non-Excel charts, dashboards, tutorial screencasts, best practices in information visualization, presentations, bad charts, good charts: this is what I’d like to share with you and I hope you want to share it often…
  (tags: blog charts dashboard data excel graphics information visualization design visualisation)

The Dashboard Spy has a nice profile on the dashboard / portal / reporting capabilities in the FireScope appliances.

It may be just me, but I continue to struggle with what a dashboard should look like. I see lots of screenshots these days that look more like reporting and portal type solutions packed with way too much information for easy consumption. I like a lot of the capabilities I see in the FireScope product, but I’d like to see some screenshots of what they feel are true Business Service Management dashboards for both an IT and LoB/non-IT audiences. What I see here is more in line with specifics for the IT Operations audience.

The latest interim fix is available here for TBSM 4.1. This IF addresses the following:

* APARs that are included in this Interim Fix:

IY97570 - EXPORTING/IMPORTING RAD MODELS WITH A RECURSIVE SETUP IS NOT WORKING

Exporting/Importing RAD models with a recursive setup is not working.The developed template with recursive setup can not be exported to another server.

IY97932 - DATAFETCHER FAILS TO PARSE QUERY CORRECTLY

Datafetcher fails to return any values from the Objectserver (Omnibus) when one enters a query manually and clicks on the ‘View’ button on the Data Fetcher page. This seems to happen only when one uses the ‘+’ sign within the query.

IY98020 - CUSTOMER IS SEEING LIGHT WEIGHT EVENT LIST NOT UPDATING IN REAL TIME

Customer is seeing light weight event list not updating in real time. The events displayed are 10+ minutes behind. They get this whether they select the ‘Service Detail’ Window, or the ‘Service Affecting Events (AEL)’ tool.

IY99361 - JAVA.LANG.NUMBERFORMATEXCEPTION: FOR INPUT STRING:

When the name of a service is nothing but numbers, a very high number like 11192883746467293478926, the service viewer nor the service tree will show the service.

IY99701- SUPPORT FOR TBSM 3.1 ESDA FEATURE - OPAL SUBMISSION

This APAR is required by the OPAL submission “Integrating TBSM 3.1 and TBSM 4.1 — An ESDA Solution”

IY99887 - TBSM 4.1 CUSTOM CANVAS HANGS

When two or more custom canvases are loading on the same page, one will load and the other sticks in the loading state.

IZ00412 - SLA VIOLATIONS RESULTS DIFFERENT IN THIN AND FULL CLIENT

After setting SLA rules for templates, a test event is sent, the status of the service changes in the service viewer, however the SLA violations don’t update the service viewer.

IZ01782 -BIDIRECTIONAL SYNC BETWEEN TBSM 4.1 AND TEC FAILS WITH STATUS

TBSM 4.1 / tec integration bidirectional sync between TBSM 4.1 and Tec fails with status events

IZ04784 - TBSM 4.1 IMPORT ERRORS USING EXPORT.RADSH

When importing data into the radshell, multiple errors occur even though the database is clean.

IZ04795 - CUSTOM RIGHT CLICK MENU DOES NO DISPLAY

The customer has problems displaying the right click menu in the service viewer after creating a new view definition and adding a new right click action to the right click menu.

IZ05062 - ERROR RUNNING A QUERY TRYING TO RETRIEVE DATA FROM MSSQL 2005

When trying to view query results in the datafetcher or in the query builder using a MSSQL 2005 datasource, the user will get a similar error:
Exception while fetching from Ms-SQL2005 with query select * from node: Exception while executing database operation after trying twice. Exception: sp_cursoropen: Specified concurrency control option 4

IZ06110- BOUNCING TBSM IS CHANGING THE ORDER OF SOME TEMPLATES

When a Service entry has more than one Template, during the active session, the last Template added to the service becomes the Primary Template. The last added Template continues to be the Primary Template even after a logoff and logon. However, after a re-start of TBSM, the first saved Template now becomes the Primary Template.

IZ06438 - VIEWER HANGS AT LOADING

When selecting a view in service string, the service string in window sits in loading state and the view does not come up. On the java console, there are alot of null pointer exception errors.

and defect

165427 TBSM NOT REMOVING DELETED COMPONENTS FROM TADDM

Business Applications and Business Services deleted in TADDM are still present in TBSM after delta discovery

Via your normal channels (or soon to be).

The TBSM 4.1.1 manuals are available here:

http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.itbsm.doc/welcome.htm

I’ll do a WYNTK soon.