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“For the first time now, IBM is providing a capability for service providers to take a view from the outside in, to begin to understand in an automated way how their customers are experiencing the products they’re bringing to market,”
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From the monthly archives:
November 2007
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Now all it takes is a button push to check system availability and health, check the code, sequence it, schedule it, and push it out to the systems.
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We landed on the idea of a scenarios based collaboration event focused on how one could solve real world problems using Tivoli products within the Business Service Management space. Something straight from the experts and practitioners out there. Somethin
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IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a single dashboard andmanage user accounts in real time based on each customer’s device, location, service, and grouping
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Version 2.0 of IPLtoXML adds a set of functions which make it easier to generate the XML.
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Achieve higher availability and optimized performance of their mySAP.com and Siebel eBusiness Applications through effective and proactive management. Each application is represented by a dedicated module known as Proactive Analysis Component.
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Corda provided ease of deployment, robustness, fast response time and quality it needed to create a successful dashboard implementation. Plans to continue to develop dashboards for other departments, replacing individual reports that take time to deliver.
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When you follow a Business Service Management (BSM) approach, which is based on managing IT from a business perspective, you’ll know which machines are impacted by a change and you’ll be able to plan patches at times that won’t impact the holiday bu
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