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Analysts are prescribing to a BSM definition that takes business data and couples it with IT operations data in a manner that shows the true impact of IT operations on the business and vice versa
*What’s described is Level 0 in my maturity model for BSM*
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A case in point: Melillo Consulting, one of HP’s top OpenView partners in North America, has embraced an open source IT management platform from GroundWork.
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The four products amount to “a front end to back end view” of a business service, said Burns. “I haven’t seen how it comes together in reality, but it makes a lot of sense,” he said.
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This article presents an overview of tools, applications and techniques for visualizing data in charts and graphs. Among other things both free and commercial chart tools, services, desktop-applications and web-based solutions (Flash, JavaScript, CSS)
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The terms CSF’s, KPI’s, metrics, outcomes and benefits are sprinkled liberally throughout IT service management publications and articles. In this, the first of a three-part DITY, I will define each of these terms in the context of IT Service Manageme
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Open source means we take advantage of low cost and the real-world experience of thousands of other users, and this software has been proven in the enterprise business environment to be a solid and reliable network management platform.
links for 2007-10-25
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