links for 2007-09-26

• The Connection between Business Service Management and Pink Cadillacs
  To overcome the challenges to adopting BSM, Mary Kay followed four key steps:
  -Link the effort to the existing company direction (standardize)
  -Gain in-depth understanding and consolidation of like processes (change process)
  -Consolidate systems
  -Educate
  (tags: bsm business-service-management bsm_value)
• ZipTie Open Network Alliance
  The ZipTie Open Network Alliance (ZONA) is a group of like-minded companies and organizations
  interested in advancing and promoting interoperability, open management standards, best practices
  and value-added tools for the networking community.
  (tags: Alterpoint ziptie NCCM OSS Zona alliances)

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