links for 2007-09-25

• Business Service management and your bottom line
  Proving and communicating the business value of IT services and investments is a constant challenge for CIOs, understanding and adopting Business Service Management systems can help.
  (tags: bsm business-service-management bsm_value compuware alignment)
• Look beyond the ITIL starting point
  In other words, rather than simply producing software that meets the ITIL requirements, why not go beyond these and offer additional features and functionality that are of real use to the helpdesk and network management communities?
  (tags: ITILv3 bsm business-service-management networkmanagement)

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