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”we just need to agree that Business Service Management is all about managing business services, and IT Service Management is all about managing IT services”
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IT organisations have to stop focusing so much on internal perspectives of process improvement and efficiency (are we doing things right?), and start focusing a bit more on a more external perspective (are we doing the right things?)
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The bigger problem is how to tie this into an end-to-end business service management framework. Other tools don’t tie into what the impact [of performance problems is] on the business service,”
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“Business service management is the future of data centers, and storage has been one of the last infrastructure silos to get on the business service management train. Solutions such as Onaro’s give storage managers their train ticket,”
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