Comments on: Are IT Organizational Structures a Barrier to Business Service Management Success? http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/ thoughts on business, service and technology operations and management Tue, 09 Mar 2010 19:32:12 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Links List 4.11.08 | IT's About Uptime - The StackSafe Blog http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/comment-page-1/#comment-50300 Links List 4.11.08 | IT's About Uptime - The StackSafe Blog Fri, 11 Apr 2008 19:09:56 +0000 http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/#comment-50300 [...] CMDB, an open source solution for enterprises. He shares the problem of IT organizations being structured around functional silos of expertise and too focused on technology, hence there is a gap between IT organizations and the [...] [...] CMDB, an open source solution for enterprises. He shares the problem of IT organizations being structured around functional silos of expertise and too focused on technology, hence there is a gap between IT organizations and the [...]

]]> By: Troy DuMoulin http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/comment-page-1/#comment-3494 Troy DuMoulin Fri, 17 Nov 2006 03:53:16 +0000 http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/#comment-3494 Since the advent of Henry Ford’s Model T and the creation of complex assembly lines, organizational designs have focused on breaking apart complex processes into individual tasks – the result of which manifests itself as silo or stove pipe based organizational charts where the right hand has little knowledge of what the left hand is doing. As technically focused IT shops transition into service organizations, it is essential to re-join what has been artificially separated. What is occurring when an organization defines a IT Services and Process, is that two new virtual horizontal organizational structures are being established on top of the traditional domain-based silos. Both processes and IT services require this horizontal ownership and management. Otherwise we manage IT component in mytyical isolation. Troy http://blogs.pinkelephant.com/troy Since the advent of Henry Ford’s Model T and the creation of complex assembly lines, organizational designs have focused on breaking apart complex processes into individual tasks – the result of which manifests itself as silo or stove pipe based organizational charts where the right hand has little knowledge of what the left hand is doing.

As technically focused IT shops transition into service organizations, it is essential to re-join what has been artificially separated. What is occurring when an organization defines a IT Services and Process, is that two new virtual horizontal organizational structures are being established on top of the traditional domain-based silos.

Both processes and IT services require this horizontal ownership and management. Otherwise we manage IT component in mytyical isolation.

Troy
http://blogs.pinkelephant.com/troy

]]> By: iFountain RapidThoughts » Blog Archive » Are best in class infrastructure providers a viable alternative for companies? http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/comment-page-1/#comment-3140 iFountain RapidThoughts » Blog Archive » Are best in class infrastructure providers a viable alternative for companies? Fri, 10 Nov 2006 14:44:34 +0000 http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/#comment-3140 [...] Providing "best infrastructure/service" is expensive and difficult. It requires significant resources and organizational maturity that is elusive. Very few organizations manage to overcome the organizational challenges that impede service oriented management (ITSM, BSM, etc) and change the way they work. (read Doug McClure's post that I mentioned in my previous post). [...] [...] Providing “best infrastructure/service” is expensive and difficult. It requires significant resources and organizational maturity that is elusive. Very few organizations manage to overcome the organizational challenges that impede service oriented management (ITSM, BSM, etc) and change the way they work. (read Doug McClure’s post that I mentioned in my previous post). [...]

]]> By: doug http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/comment-page-1/#comment-3071 doug Thu, 09 Nov 2006 00:39:09 +0000 http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/#comment-3071 Thanks for the comments and additional food for thought Berkay in <a href=\"http://blog.ifountain.com/2006/11/08/best-organizational-structure-for-business-services-management\" rel="nofollow">your blog posting.</a> I agree that sposorship is a key ingriedient to BSM, ITSM/ITIL projects, etc. I wonder just how much business buy in and sposorships really happens or if the business just goes into \"yet another IT project, initiaive, capital money request\" mode and really doesn\'t get involved, ask the right questions, commit the right resources, etc. Hope to hear more feedback and ideas! Doug Thanks for the comments and additional food for thought Berkay in your blog posting.

I agree that sposorship is a key ingriedient to BSM, ITSM/ITIL projects, etc. I wonder just how much business buy in and sposorships really happens or if the business just goes into \”yet another IT project, initiaive, capital money request\” mode and really doesn\’t get involved, ask the right questions, commit the right resources, etc.

Hope to hear more feedback and ideas!

Doug

]]> By: iFountain RapidThoughts » Blog Archive » Best organizational structure for Business Services Management. http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/comment-page-1/#comment-3067 iFountain RapidThoughts » Blog Archive » Best organizational structure for Business Services Management. Wed, 08 Nov 2006 23:21:15 +0000 http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/#comment-3067 [...] Doug McClure has an insightful post where he describes the landscape most of us face when trying to implement a BSM solution. “Let’s face it, here in North America most IT organizations are structured around functional silos of expertise. It’s not uncommon to see the Network Group, Windows Server Group, Unix Server Group, Mainframe Group, Application Group, Operations Group (NOC/OCC/ECC, etc), Tech Support/Help Desk, etc. “ [...] [...] Doug McClure has an insightful post where he describes the landscape most of us face when trying to implement a BSM solution. “Let’s face it, here in North America most IT organizations are structured around functional silos of expertise. It’s not uncommon to see the Network Group, Windows Server Group, Unix Server Group, Mainframe Group, Application Group, Operations Group (NOC/OCC/ECC, etc), Tech Support/Help Desk, etc. “ [...]

]]> By: Daily Network Management Links for 2006-11-08 - Network Management Evolution - Because change is inevitable http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/comment-page-1/#comment-3065 Daily Network Management Links for 2006-11-08 - Network Management Evolution - Because change is inevitable Wed, 08 Nov 2006 21:23:10 +0000 http://dougmcclure.net/blog/2006/11/are-it-organizational-structures-a-barrier-to-business-service-management-success/#comment-3065 [...] Doug McClure: Are IT Organizational Structures a Barrier to Business Service Management Success? “Let’s face it, here in North America most IT organizations are structured around functional silos of expertise. It’s not uncommon to see the Network Group, Windows Server Group, Unix Server Group, Mainframe Group, Application Group, Operations Group (NOC/OCC/ECC, etc), Tech Support/Help Desk, etc. These functional silos support everything and anything the IT organization delivers for the business. Organizing this way seems to be the norm here in the United States as it allows for certain economies of scale to be achieved in the functional silo areas.” [...] [...] Doug McClure: Are IT Organizational Structures a Barrier to Business Service Management Success? “Let’s face it, here in North America most IT organizations are structured around functional silos of expertise. It’s not uncommon to see the Network Group, Windows Server Group, Unix Server Group, Mainframe Group, Application Group, Operations Group (NOC/OCC/ECC, etc), Tech Support/Help Desk, etc. These functional silos support everything and anything the IT organization delivers for the business. Organizing this way seems to be the norm here in the United States as it allows for certain economies of scale to be achieved in the functional silo areas.” [...]

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