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IBM Tivoli / Netcool Support Site & Tools

by doug

We had a great Support Technical Exchange (STE) session today on the IBM Tivoli support site, process and tools available. The presentation and replay should be available here. I was quite impressed with what the site has to offer in terms of having a one stop shop for “on-demand” support information, access to content, customizaiton and delivery options. I’m all for RSS delivery of this kind of information!

If you’re a former Micromuse Netcool customer, I encourage you to take a look at the presentation and get up to speed with what IBM Tivoli has to offer here (even if you get support from a business partner). It’s cool to see a support organization that’s so proactive and out there providing training and content like ours is. I’ve even seen these guys delivering ITIL training via this STE forum.

IBM Tivoli Main Support Site Here

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3 comments

1 Peter Tootill { 02.08.07 at 10:39 am }

The link ‘The presentation and replay should be available here’ is no longer vaid. Pity, as I am trying to get to grips with the IBM/Netcool support site (and failing!)

Rgrds

Peter

2 doug { 02.08.07 at 7:36 pm }

Peter,

Is there something specific I can help you with?

Tks,

Doug

3 doug { 02.08.07 at 7:42 pm }

Here are some other links that may get you pointed in the right direction:

http://www-306.ibm.com/software/sysmgmt/products/support/Micromuse_support_resources.html

Looks like that link to the STE is now this:

http://www.ibm.com/support/docview.wss?rs=2077&context=SWI10&context=SWI20&context=SWI30&context=SWI40&context=SWI50&context=SWIZ0&context=SWJ10&context=SWJ20&context=SWJ40&context=SWJ50&context=SWK10&context=SWK20&context=SWK30&context=SWK40&context=SWK50&context=SWK60&context=SWK70&context=SWK80&context=SWK90&context=SWKZ0&context=SSEPQN&context=SSATAY&context=SS2JFP&context=SSUJSH&context=SSUJU8&context=SSUJZX&context=SSUK2T&context=SSUK3Z&context=SS3KSP&context=SS9U8Y&context=SS2SWX&context=SS2SXP&context=SSRQGY&context=SSRUNY&context=SSRUQJ&context=SSRURH&context=SSRUS7&context=SS7JS4&context=SSLLSP&context=SSAK2C&context=SSAK3F&context=SSAK6Q&context=SSBSG9&context=SSBLRM&dc=DB510&dc=DB520&dc=D800&dc=D900&dc=DA900&dc=DA800&dc=DB530&dc=DA600&dc=D600&dc=D700&dc=DA500&dc=D200&dc=DA410&dc=DA450&dc=DA430&dc=DA440&dc=DB540&dc=DB400&dc=DA420&dc=DA460&dc=DB300&dc=DA470&dc=DA480&dc=DB100&dc=DA4A10&dc=DA4A20&dc=DA700&dc=DA4A30&dc=DB550&dc=D100&q1=tste_webcast+Micromuse&uid=swg27008213&loc=en_US&cs=UTF-8&lang=all

HTH,

Doug

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