Bringing BSM to Life

• Common templates for ITIL best practices, Balanced Scorecard, Six Sigma, etc.
• Common templates for industry vertical (finance, banking, insurance, healthcare, pharma, telecom, manufacturing, logistics, etc…)
• Common activity/transaction/process/workflow templates in those verticals
• Common template for Remedy and other help desk apps
• Common template for key CRM apps (OF, SAP, PS, etc.)
• Common template for applications, databases, generic systems, functions, groupings (web/app/db, application server, SAN, etc.)
• Wizards and WYSIWYG mapping approach to link the lower level nuts and bolts to the upper level policies, indicators, dashboards, etc.

License

This work is published under a Creative Commons Attribution-NonCommercial-ShareAlike 2.5 License.